World Library  
Flag as Inappropriate
Email this Article

Return merchandise authorization

Article Id: WHEBN0000585300
Reproduction Date:

Title: Return merchandise authorization  
Author: World Heritage Encyclopedia
Language: English
Subject: Defective on arrival, Test engineer, Service plan, Action item, Freepost
Collection: Commerce, Computer Law, Contract Law
Publisher: World Heritage Encyclopedia

Return merchandise authorization

A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period. The purchaser of the product must contact the manufacturer (or distributor or retailer) to obtain authorization to return the product. The resulting RMA or RGA number must be displayed on or included in the returned product's packaging;[1] no returns are accepted without this number.

Return to vendor (RTV) refers to the process where goods are returned to the original vendor as opposed to the seller.[2]


  • Return merchandise authorization 1
    • RMA labels 1.1
  • Return management 2
  • Return to vendor 3
  • See also 4
  • References 5

Return merchandise authorization

The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration) before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.

RMA labels

In many instances, return shipping labels are provided by the transportation provider or mail carrier.[3] RMA labels will often include the issued RMA number.

Return management

Returned merchandise requires management after the return. The product has a second life cycle after the return.

An important aspect of RMA management is learning from RMA trends to prevent further returns. RMAs may be minimized in a number of ways.

Returns are sometimes minimized by reducing transaction errors prior to the merchandise leaving the seller.[4] Providing additional information to consumers also reduces returns.[5]

Return to vendor

Return to vendor (RTV) refers to the process where goods are returned to the original vendor. In many cases the RTV was originally returned to the seller by the end consumer. While RTV transactions usually occur between the seller and the vendor, in some instances the end consumer will return the product directly to the vendor, sidestepping the seller.[2]

See also


  1. ^ Dana Dubbs, “Many (unhappy) Returns”, Operations & Fulfillment, Vol. 9, No. 3, March 2001.
  2. ^ a b . White Paper. Wipro Technologies. Accessed March 28, 2014.Collaboration in Reverse LogisticsDaga, Ashish.
  3. ^ “Parcel Carriers are Helping e-tailers Handle Returns”, Logistics Management & Distribution Report, Vol. 39, No. 11, November 2000, pp. 24 and 27.
  4. ^ “Canon Slashes Chargebacks by Underscoring Accountability”, Chargebacks Solutions Monitor, Vol. 4, No. 4,February 2001, p. 3.
  5. ^ Robert J Bowman, “From Cash to Cash: The Ultimate Supply-Chain Measurement Tool”, Global Logistics & Supply Chain Strategies, Vol. 5, No. 6, June 2001, p. 47.
This article was sourced from Creative Commons Attribution-ShareAlike License; additional terms may apply. World Heritage Encyclopedia content is assembled from numerous content providers, Open Access Publishing, and in compliance with The Fair Access to Science and Technology Research Act (FASTR), Wikimedia Foundation, Inc., Public Library of Science, The Encyclopedia of Life, Open Book Publishers (OBP), PubMed, U.S. National Library of Medicine, National Center for Biotechnology Information, U.S. National Library of Medicine, National Institutes of Health (NIH), U.S. Department of Health & Human Services, and, which sources content from all federal, state, local, tribal, and territorial government publication portals (.gov, .mil, .edu). Funding for and content contributors is made possible from the U.S. Congress, E-Government Act of 2002.
Crowd sourced content that is contributed to World Heritage Encyclopedia is peer reviewed and edited by our editorial staff to ensure quality scholarly research articles.
By using this site, you agree to the Terms of Use and Privacy Policy. World Heritage Encyclopedia™ is a registered trademark of the World Public Library Association, a non-profit organization.

Copyright © World Library Foundation. All rights reserved. eBooks from Project Gutenberg are sponsored by the World Library Foundation,
a 501c(4) Member's Support Non-Profit Organization, and is NOT affiliated with any governmental agency or department.