24 hour McDelivery

24 hour McDelivery (Traditional Chinese:麥麥送) is a McDonald's service[1][2][3][4] in which food items are delivered to customer's door.


Variations in countries & territories

Hong Kong

In Hong Kong, the 24 hour McDelivery was first introduced in 2009, available to majority of the urban area in the territory, orders are made by telephone and could be placed 7 days in advance maximum. As of 2012, the service costs HK$12 for each delivery, with no minimum order requirement. The fee will be waived if the value of the order exceeds HK$60.

Most, if not all, of orders are delivered on motorcycles, which are painted with McDonald's theme colours and official logo. The logistic itself, however, is outsourced to Rixon Delivery and Flow Logistics. The company recruited delivery workers on a "self-employment" basis. The labour rights of those McDelivery workers came into media attention in 2009, after some of the motorcycle driver were involved in traffic accidents, severely wounded but was refused compensation.[5] According to news reports, neglect on the part of Rixon Delivery may have contributed to these accidents, because of the way how the delivery storage on those McDelivery motorcycles was modified by Rixon Delivery.[6]

After intervention by the Labour Department, Rixon Delivery began to recognize its delivery workers as employees instead of self-employed contractors. This change was made retroactively and the Labour Department has said it will follow up to assure continued good labour practices at Rixon Delivery. This change will make all Rixon Delivery's workers eligible for unemployment and other employee benefits such as occupational injuries, holidays, and MPF as required by law.[7][8]

Singapore

In Singapore, 24 hour delivery is made possible islandwide by 59 restaurants at various locations, which are known as "hubs". As of 2013, the service costs S$4 for each delivery, with a minimum order requirement of S$10.

References

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