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Type Private
Industry Payments
Founded July 2, 2007 (2007-07-02)
Headquarters London, United Kingdom
Key people David Yates (CEO) Sir John Gieve (Chairman)
Owners Consortium of 18 banks and building societies including Barclays plc, The Royal Bank of Scotland, Lloyds Banking Group, HSBC and Santander

VocaLink is a payment systems company headquartered in the United Kingdom, created in 2007 from the merger between Voca and LINK (UK).[1][2] It designs, builds and operates the UK payments infrastructure, which underpins the provision of the Bacs payment system, the Direct Debit system, the UK ATM LINK switching platform covering 65,000 ATM’s and the UK Faster Payments systems.[3]

VocaLink processes over 90% of UK salaries, more than 70% of household bills and 98% of state benefits.[4] In 2013 the company processed over 10.5 billion UK payments with a value of over £5 trillion.[5]


  • Background 1
    • Cruickshank Report 1.1
    • LINK Interchange Network Ltd 1.2
  • Faster Payments Service 2
  • UK Payments Infrastructure 3
    • Bacs 3.1
    • LINK 3.2
    • Faster Payments Service 3.3
  • Mobile payments 4
    • Paym 4.1
    • Zapp 4.2
  • International Payments Infrastructure 5
  • Take Home Pay Index 6
  • See also 7
  • References 8
  • External links 9


In 1968, the Joint Stock Banks Clearing Committee chaired by Dennis Gladwell, set-up the Inter-Bank Computer Bureau to modernise the existing paper-based standing order system. Secure electronic funds transfer between banks was introduced from later that year,[6] significantly reducing both the processing time and human error associated with paper-based transactions, particularly bulk payments.[7] In 1971 the company adopted the name "Bankers Automated Clearing Services Limited", soon shortened to Bacs, which was formally adopted as the company's name in 1985.[8]

Cruickshank Report

In November 1998 HM Treasury commissioned a review of competition within the UK banking sector, to be chaired by Sir Don Cruickshank. Reporting in March 2000, The Cruickshank Report of competition within the UK banking sector recommended that:[9]

  • Clearance scheme ownership and management should be split from infrastructure operation and delivery
  • Infrastructure management should be conducted on a commercial basis with fair and open access to third parties
  • A need for a low-cost way to transfer money quickly[10]

In response, on 1 December 2003, Bacs Payment Schemes Ltd (BPSL) was split from Bacs Limited. BPSL was established as a not for profit company with members from the banking industry, the purpose of which is to promote the use of automated payment schemes and govern the rules of the Bacs scheme. Bacs Limited owns the infrastructure to run the Bacs scheme. Bacs Limited was permitted to continue to use the Bacs name for one year, becoming Voca Limited on 12 October 2004.[11]

LINK Interchange Network Ltd

LINK Interchange Network Ltd was formed in 1985 to create interoperability between ATMs across England, Scotland, Wales and Northern Ireland. It became an international network in the 1990s through connection with the MasterCard and Visa networks. In October 2002 LINK launched the first service that used ATMs as a retail channel, enabling the facility to top-up a mobile phone at an ATM, bringing banking and mobile phones together for the consumer.[12]

Faster Payments Service

In 2005 a joint proposal from Voca and LINK was selected to deliver the payment-processing infrastructure for the Faster Payments Service, a near real-time interbank transfer for internet and telephone banking.[13]

After forming a strong working partnership, which brought Voca's bulk processing together with LINK's real-time payment switching, the companies agreed to merge on 2 July 2007 to form VocaLink. Since its launch in 2008, over 3 billion real-time faster payment transactions have been processed by VocaLink.[2]

UK Payments Infrastructure

VocaLink operates its services out of two data centers based in the UK; based in Harrogate[14] and Dunstable.


Bacs provides two payment products to consumers:

  • Bacs Direct Credits, payer-initiated interbank transfers. VocaLink processes 2 billion of these payments every year, including over 90% of all UK salaries and 98% of state benefits.
  • Direct Debits, transfers initiated by authorised payees. Three-quarters of UK adults have at least one direct debit commitment; the average person has at least six.[15]

VocaLink provides the underlying BacsTEL-IP infrastructure for Bacs,[16] which processes over 5.6 billion of clearing and settlement of automated payments a year,[17] with a value of £4.2 trillion.


VocaLink provides the switching infrastructure behind LINK, the busiest ATM switching system in the world which switches over 3.5 billion card-initiated transactions from 130 million enabled cards annually.[18]

Faster Payments Service

VocaLink designed, built and operates the infrastructure for the Faster Payments Service on behalf of the Faster Payments Scheme. Running in parallel with Bacs and CHAPS, launched in 2008 it enables interbank transfers in real time. Since 2008, over three billion Faster Payments transactions have been securely processed by VocaLink.[19]

Mobile payments


VocaLink provides the underlying technology to Paym, a mobile payment system for the UK developed by the Payments Council.[20] Recipients are identified by their mobile phone number instead of bank details such as sort code and account number.[21] It was launched through participating banks and building societies in April 2014,[22] and once users opt-in will by the end of 2014 support 9 out of 10 UK bank accounts.[23]


VocaLink has developed Zapp, a function that will reside within mobile banking apps to allow users to make real-time payments to retailers when shopping online or in-store. Partners include HSBC, Nationwide, Metro Bank and WorldPay. The service will be open to all financial institutions, merchants, acquirers and consumers, when it launches in 2015.[24]

International Payments Infrastructure

On 12 July 2010 through EAPS, LINK opened all UK cash machines to the similar German Girocard scheme operated by Zentraler Kreditausschuss.[25] Similarly the VocaLink agreement with the Pulse network allows Discover card and Diners Club International cardholders to use LINK ATMs.[26] VocaLink also provides a gateway service to Visa, MasterCard and China Union Pay.

Between 2007 and 2012, VocaLink operated a Single Euro Payments Area Clearing and Settlement Mechanism, participating as a member of the European Automated Clearing House Association. The service was discontinued as a consequence of the low participation of VocaLink's shareholder UK Banks into the platform.[27]

In May 2008, VocaLink signed a deal with the Swedish Automated Clearing House Bankgirot, to outsource part of the Swedish payments system. This was the first time that the processing of a national payments scheme has been transferred to a non-domestic player.[28]

In March 2014 in partnership with BCSIS, VocaLink launched the Immediate Payments Service (IPS) in Singapore (branded locally as FAST), enabling 14 Singaporean banks to offer the ability to transfer funds between bank accounts in real time.

Take Home Pay Index

The VocaLink Take Home Pay Index tracks monthly take home pay levels in the UK. Compiled using data captured by VocaLink from the salary payments of over 200 FTSE 350 companies and 600 public sector organisations, the indices are split by broad sector group: Manufacturing; Services; Public Sector; FTSE 350.[29]

See also


  1. ^ "VocaLink Partners with BCSIS to Offer Immediate Payments in Singapore". P Newswire UK. 29 October 2012. Retrieved 16 April 2013. 
  2. ^ Ninth Report of Session 2010–11 (Report) (Vol 3 ed.). House of Commons Treasury Committee. 15 September 2010. p. 10.
  3. ^ "Bacs Ltd and Charteris in new initiative to help major Bacs users". Charteris plc. 2004. 
  4. ^ "Bacs Corporate History". Bacs. Retrieved 14 March 2013. 
  5. ^ "The Cruickshank Report".  
  6. ^ "The Cruickshank report: Competition in the banking industry under scrutiny". Practical Law Company. Retrieved 14 March 2013. 
  7. ^ "Bacs". Bacs. Retrieved 16 April 2013. 
  8. ^ "Top Up and Go". Top Up and Go. Retrieved 15 March 2013. 
  9. ^ Peachey, Kevin (22 May 2008). "How fast is faster payment plan?". Retrieved 14 March 2013. 
  10. ^ "Late payments debt high enough to put UK SMEs out of business". 28 September 2012. Retrieved 14 March 2013. 
  11. ^ "Voca flicks the SOA switch - Voca has overhauled its IT architecture in preparation for pan-European payments.". Retrieved 15 March 2013. 
  12. ^ Vanessa Zainzinger (28 September 2012). "Late payments debt high enough to put UK SMEs out of business". Real Business. Retrieved 19 July 2014. 
  13. ^ "Paym overview". Payments Council. Retrieved 21 April 2014. 
  14. ^ "Payments via mobile number to start this month". BBC News. 2 April 2014. 
  15. ^ "Who is involved?". Payments Council. Retrieved 21 April 2014. 
  16. ^ Papworth, Jill (10 March 2014). "Paym promises mobile-to-mobile current account payments". The Guardian. 
  17. ^ Leo Kelion (January 15, 2014). "UK lenders to offer Zapp payments in banking apps". BBC News. Retrieved July 22, 2014. 
  19. ^ "UK pay rises at record low, says Vocalink". BBC. March 10, 2011. Retrieved 17 June 2013. 

External links

  • Company website
  • Zapp, mobile payments subsidiary
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