Windows Refund

Bundling of Microsoft Windows is when computers have been installed with Microsoft Windows before purchase. Microsoft encourages original equipment manufacturers (OEMs) of personal computers to include Windows licenses with their products, and agreements between Microsoft and OEMs have undergone antitrust scrutiny. Users opposed to the bundling of Microsoft Windows have sought refunds for Windows licenses, and although some customers have successfully obtained payments (in some cases after litigation or lengthy negotiations), others have been less successful.

The "Windows tax"

A common complaint[1] comes from those who want to purchase a computer without a copy of Windows pre-installed and without paying extra for the license either so that another operating system can be used or because a license was already acquired elsewhere, such as through the MSDN Academic Alliance program.[2] Microsoft encourages original equipment manufacturers (OEMs) to supply computers with Windows pre-installed[3] by presenting their dominance in computer sales,[4] engaging in private agreements[5] and arguing that consumers benefit by not having to install an operating system.[6] Because the price of the license varies depending on discounts given to the OEM and because there is no similar computer that the OEM offers without Windows, there is no immediate way for a consumer to find out the price of a bundled Windows license. In 2009, Microsoft stated that it has always charged OEMs about $50 for a Windows license on a $1,000 computer.[7] In a 2010 ZDNet article, Chris Clay wrote that Dell computers with Ubuntu preinstalled were priced higher than identical systems with Windows preinstalled, even though Ubuntu is free and open source.[8]

While it is possible to obtain a computer with no or free operating systems,[9] virtually all large computer vendors continue to bundle Microsoft Windows with the majority of the personal computers in their ranges. The claimed increase in the price of a computer resulting from the inclusion of a Windows license has been called the "Windows tax" or "Microsoft tax" by opposing computer users.[10][11] According to the Findings of Fact in the United States Microsoft antitrust case of 1998, "One of the ways Microsoft combats piracy is by advising OEMs that they will be charged a higher price for Windows unless they drastically limit the number of PCs that they sell without an operating system pre-installed. In 1998, all major OEMs agreed to this restriction."[5] Microsoft also once assessed license fees based on the number of computers an OEM sold, regardless of whether a Windows license was included; Microsoft was forced to end this practice due to a consent decree.[10] The decree, entered into in 1994, barred Microsoft from conditioning the availability of Windows licenses or varying their prices based on whether OEMs distributed other operating systems; author Wendy Goldman Rohm said that the decree was effective in allowing Dell and HP to offer Linux computers.[12] In 2010, Microsoft stated that its agreements with OEMs to distribute Windows are nonexclusive, and OEMs are free to distribute computers with a different operating system or without any operating system.[6]

Users can avoid the "Windows tax" altogether by assembling a computer from individually purchased parts or purchasing a computer from an OEM that does not bundle Windows. Some smaller OEMs and larger retail chains such as System76 have taken to specializing in Linux-based systems to their advantage from major suppliers' paucity of non-Windows offerings. Some Linux distributors also run 'partnership' programs to endorse suppliers of machines with their system pre-installed.[13]

Boot locking concerns

Microsoft requires that OEMs support UEFI secure boot on their products to qualify for the Windows 8 Logo Program.[14] Concerns have been raised that OEMs might ship systems that do not to allow users to disable secure boot or install signing keys for alternative operating systems.[15][16] Such computers would be unable to boot any non-Windows operating system (unless that operating system was signed and its keys included with the computer),[17] further complicating the issue of Windows refunds. While Microsoft claims the OEMs would be free to decide which keys to include and how to manage them,[18] competing OS vendors' relative lack of influence on the desktop OS market compared to Microsoft might mean that, even if signed versions of their operating systems were available, they might face difficulties getting hardware vendors to include their keys, especially if end users won't be able to manage those keys themselves.[19] Boot locking is now required for ARM devices.[20]

License refund policy

Microsoft does not provide refunds for Windows licenses sold through an OEM, including licenses that come with the purchase of a computer or are pre-installed on a computer.[21] A Microsoft Denmark representative stated that Microsoft's Windows license terms allow OEMs to offer a refund for just the Windows license.[22] According to Microsoft's End User License Agreement for Windows 7, the ability to receive a refund for the operating system is determined by the hardware manufacturer:[23]
By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine its return policy. You must comply with that policy, which might limit your rights or require you to return the entire system on which the software is installed.
Older versions of Microsoft Windows had different license terms with respect to the availability of a refund for Windows:[24]
By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit.

OEM policies for refunding unused Windows licenses vary. Some OEMs have programs that specifically allow a user to receive a refund for an unused Windows license. Acer US has a Windows refund program where a user can ship a computer with an unused copy of Windows to the Acer service center and have the computer returned without Windows for a refund.[25] Acer's policy requires the customer to return items at his or her own expense, and the balance received by the customer can be as low as €30.[26] Other vendors, like Dell, have ad hoc procedures for users to request a refund of a Windows license.[27] In some cases, vendors have asked that customers requesting refunds sign non-disclosure agreements.[28][29] Still other vendors, such as Lenovo, have return policies that do not allow for a partial refund for just the Windows license, requiring the entire computer to be returned to obtain a refund.[30] Litigation by users denied a partial refund for the unused Windows license has resulted in rulings in France and Italy that bundling Microsoft Windows and then refusing to offer partial refunds for just the Windows license violates applicable law.[31][32][33]

Public response

The difficulties associated with getting a Windows refund from OEMs have evoked a strong response from the public. Websites have been created for the specific purpose of spreading information about the issue and educating others on their options for getting a refund.[34] In the past, public events (such as the Windows refund day in 1999[35] which gained significant media attention[36][37][38][39][40]) have also been organised, with people expressing their displeasure towards Microsoft and computer OEMs for the bundling of Windows with new computers. The overall goal of such events has been to get OEMs to expand their selection of computers without a copy of Windows pre-installed, with the additional goal of getting them to revise and improve their refund policies while the first goal has not been met.[41]

See also


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