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Cyber-aggression or cyber-harassment can be best described in the words of Whitty and Carr: “Takes the form of obscene or hate e-mail/text messages that threaten or frighten, or e-mails/text messages that contain offensive content, such as sexist or racist material. What is unique about this type of workplace harassment, compared to more traditional forms of harassment, is that this material can be sent by people in addition to work colleagues, by other individuals outside the workplace (either known or not known to the person) or even in the form of spam.” (Whitty & Carr 252)
What many do not realize that the phenomenon of cyber-bullying often associated with teenage culture has spread to the workplace in a variety of ways. While this trend is seemingly silent and slow growing, its effects are considered equally hurtful as any form of harassment.
Often, cyber-aggression is the result of individuals in a workplace being offended/upset/or feeling threatened by organizational problems. They then resort to virtual communication as a form of retaliation. These actions are referred to as flaming by Whitty & Carr, or essentially when an individual online writes with hostility towards a particular person or group of people.
In a 2003 article, of
This is one of the most prevalent tools used in cyber-aggression because of its prevalence in workplace communications. Often upset workers send loaded messages and attach the email to a large group of co-workers that are not involved in the issue to bring attention to it. An article from the Travel Trade Gazette give some advice to avoid being aggressive in emails.
This is one of the fastest growing ways that workers can lash out against each other. The opportunity is high for individuals to be aggressive in a highly public and open forum. Many choose to speak out at their co-workers or superiors because it is a way for them to vent their feelings while not having to say these things face to face.
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